Our Services

We can help you answer:

  • Does our operational strategy align with our organizational goals?

  • How are processes reviewed, changed, and communicated throughout our organization?

  • Have we optimized our operations in terms of tools, capabilities and incentives?

  • Are the future goals of our business being challenged or have they been impacted by Covid-19?

PLEASE NOTE: Project timings will vary based on needs, discovery, and solutions but these will give you a good idea of our work.

Quick-turn Project Plan example:

In about six to eight weeks, ODO will be able to help address…

  • Ideal outcomes, strategy and goals

  • Improvements using current workflows

  • Tasks to delegate

  • Implementing basic systems and process

Long-term Transformation Plan example:

In about six months (or longer) ODO will be able to…

  • Outline ideal outcomes, strategy and goals

  • Make improvements using current workflows

  • Take a deep-dive into team responsibilities and evaluate

  • Implement enhanced systems and process

  • Streamline and integrate current systems with new systems

  • Map out your customer’s journey and align it with internal operational goals

  • Improve ongoing internal and external communications

  • Create or firm up an onboarding process and assist in new hiring

  • Put a plan in place for greater team satisfaction and career development

  • Provide you with a “Playbook” that will contain your business’ internal and external operating systems, workflows, policies, and protocols

What We Know

With our collective experience in marketing, tech and media, OnDemand Operations will work with you to help start or improve your business operations or workflows. We will get to know you and your team, monitor the use of technology and help implement or reallocate resources to help reach your goals. Your personalized roll-out timing is based on your specific needs and can range from a single phone call consultation with follow-up to a six-month plan or a longer term, more in-depth project.

  • Operations & Workflow

    How things work and how efficient they run is the heart of every business. It may not be the sexiest part, but it’s absolutely necessary to get right.

  • Model Planning & Integration

    We use a proprietary organizational model to drive sales & tech efficiency.

  • Process & System Design

    Process evaluations are carefully considered for most efficient improvements.

  • Training Programs

    We help you design bespoke departmental training programs that actually work.

  • Tech & Tools

    Insight & data-driven tools help understand what your customer wants and outline what it will take to get there.

  • Embedded Leadership

    Increase team engagement and boost your influence & impact skills.

  • Finance

    By re-evaluating team organization, responsibilities and reporting structure, you’ll have extra cash for when you need it most.

  • Customer Journey

    In the end, it’s how happy your customers are that matters most. We get it.

Let's Do This!